1. How to Build a Basic Skincare Routine?
Core Steps:
• AM: Cleanser → Toner → Serum → Sunscreen
• PM: Double Cleanse → Toner → Ampoule → Moisturizer
• Extra: Exfoliate/Mask 2–3x weekly .
2. How to Determine My Skin Type?
Self-Test:
1. Check T-zone (forehead, nose, chin) 1hr post-cleansing:
• Oily: Shiny
• Dry: Tight/flaky
• Combination: Oily T-zone + dry cheeks
• Pro Tip: Use AI skin analyzers
3. When to Start Anti-Aging Products?
Recommendation: Mid-20s for prevention.
• Key Ingredients: Retinol, Vitamin C, Hyaluronic Acid
4. Why Daily Sunscreen is Non-Negotiable?
Critical Need:
• UV rays cause dark spots, wrinkles, and skin cancer.
• Formula Tips: Mineral (sensitive skin) vs. Chemical (longevity)
5. Best Products for Acne-Prone Skin?
Star Ingredients:
• Salicylic Acid (unclogs pores) + Niacinamide (oil control).
• Avoid: Alcohol, synthetic fragrances
6. How Often to Exfoliate?
Frequency:
• Normal Skin: 2–3x/week
• Sensitive Skin: 1x/week (gentle AHAs/BHAs)
• Caution: Over-exfoliation damages barrier
7. Can Pores Actually Shrink?
Reality Check:
• Temporary Fix: Clay masks/ice rollers.
• Long-Term: Retinol + Niacinamide combo.
• Note: Genetics play a major role
8. Do I Need Eye Cream?
Yes, Because:
• Eye area is 3x thinner than facial skin.
• Key Ingredients: Caffeine (puffiness), Peptides (wrinkles)
9. Pregnancy-Safe Skincare Ingredients?
Avoid: Retinol, Salicylic Acid, Benzoyl Peroxide.
• Safe Alternatives: Hyaluronic Acid, Ceramides (
10. Redness/Stinging After Use – Normal?
Action Plan:
1. Stop immediately → rinse with cool water.
2. Patch test new products (inner arm, 24hrs).
3. Switch to fragrance-free, gentle formulas
Solve your skincare puzzles with this guide! ✨

🚢 Shipping FAQ
1. How much does shipping cost?
• Cost: Shipping fees vary based on weight, size, and destination.
• Free Shipping: Free standard shipping on orders over $40 (domestic only).
2. How long does delivery take?
• International: 7–14 business days. Delays may occur due to customs clearance.
3. Can I track my order?
✅ Yes! A tracking number is sent via email once your order ships. Check it on the carrier’s website.

4. What if my package is lost or damaged?
• Lost: Contact us within 14 days for a reshipment or refund.
• Damaged: Email photos to mr4559j@gmail.com within 7 days for a replacement.
5. Can I change my shipping address after ordering?
Yes, if your order has not yet shipped. Contact us immediately via live chat or email.
6. Why was my shipping cost higher than expected?
• Surcharges: Fuel fees, remote areas, or seasonal fees (e.g., holidays) may apply.
7. How can I avoid extra fees?
• Accurate address: Double-check your address and ZIP code.
Need More Help?
Reach out via our 24/7 live chat or visit our Shipping Policy for details.

📦 Return Policy FAQ
1. What is the return window?
• Return requests must be made within 30 days of delivery.
• Sale/Discounted items: Eligible for returns within 14 days.
2. What are the return conditions?
• Requirements:
✅ Tags and original packaging intact
✅ Unused and in new condition
✅ Proof of purchase (order number/receipt)
• Non-Returnable:
🚫 Custom-made products, undergarments, and personal care items
🚫 Items damaged by misuse
3. How do I start a return?
1. Contact Support: Email/chat with your order number and reason.
2. Get Approved: We’ll provide a return address and instructions.
3. Ship Back: Securely pack and send the item.
4. When will I receive my refund?
• Refunds are processed within 3–5 business days after we receive the item.
• Credit card refunds may take 7–10 days to appear in your account.
5. Can I exchange an item?
✅ Yes! Exchanges are possible if the item is in stock.
• Out-of-stock items will be refunded instead.
6. Who pays for return shipping?
• Customer’s Choice: Customer covers shipping costs (paid upfront).
• Defective/Wrong Item: Free return shipping via prepaid label.
7. How to return international orders?
• Process: Same as domestic returns.
• Note: Customs/duties refunds are the buyer’s responsibility.
⚠️ Important Notes
• Refunds are issued after quality inspection.
• Returns sent without approval may face delays.
📞 Need Help?
Chat with us 24/7 or mr4559j@gmail.com!